Why it’s important for new dealers to understand the difference between selling cars and managing a

Selling Vehicles requires advertising, sourcing inventory, salesmanship, consumer education and a general positive energy atmosphere conducive to sales. While they are the exact same customers, unfortunately sometimes customers have life events, loss of job, and other factors that cause them to not pay on time or at all. This conversation is sometimes difficult and potentially very direct. While any finance company should engage in a highly professional manor, using compassion and empathy, sometimes the customer does not return the same courtesy. And while everyone has had a bad day before, you simply don’t want those bad days on the showroom floor.

With my new capital provider deal, how will my customers be affected?

If a customer pays their bills on time and doesn't become delinquent, they won't notice a big difference and their experience between you and Glenview Finance will continue to be smooth. Customers will be directed to make their payments directly to us. If their account becomes delinquent, they will communicate and negotiate directly with us. We have highly professional trained staff that treats customers very well. We do not use any auto dialer technology, as we want to ensure that when we call customers, there is no interruption in great service and a live U.S based agent is on the line. That's one of the several benefits of a capital provider's service - the divide between new customers in your showroom and then the customers who need to pay their bills. This set up removes the potentially negative encounters a potential or new customer may have with an existing customer who needs to discuss their past due loan.

We also have the benefit of servicing thousands of other loans from dealerships across the country, so there are more opportunities to get customers back on track to pay so money keeps coming in.

We’ve got a capital provider deal, now what can I expect?

Basically, more even and consistent cash flow. Secondarily, Glenview Finance also provides the loan servicing and collections, which is a major source of non-sales related costs and salary. But going back to the first point, dealerships can expect weekly payments deposited into their accounts via ACH deposits.